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A Communications Disruption Can Mean Only One Thing…

ERROR I had a major communications disruption end of last week. It has nothing to do with Star Wars, phantom menaces, or annoying alien creatures. Instead, it was the result of an epic #UXfail. I bet you’re imagining a website or app failure, but User eXperience (UX) is more encompassing than that. Here’s what happened…I’m […]

Building a Membership Portal (For You)

I’m in the process of setting up a membership portal on the Kea Sigma Delta website. It’s for the membership program that I’ve been hinting at (link). So those of you who thought it was going to be Patreon are wrong. I’ve got my own platform, and it makes sense to use it. Here’s what […]

A YouTube Creator AI That Isn’t Hype

I’ve long considered AI to be overhyped, and kind of annoying. All that AI generated content, from over the top articles, through to images that don’t look quite right (e.g., a sheep with 10 legs instead of 4). However, I’ve stumbled on an AI tool that has me genuinely impressed. Here’s why…AI Video Thumbnail analysisHere’s […]

Customer Service UX (User Experience) Design Fail

This morning I had to renew my Malaysian drivers license, and I had to do it in person. In typical government office style here, you have to take a number, and then wait for your number to be called. When we arrived, we discovered that the old push-button machine for taking a number had been […]

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