Shipping costs are calculated based on the contents of your cart. Estimates can be obtained via the cart and checkout pages.
Shipping times vary by item.
- Digital downloads are delivered instantly, the moment that the payment is confirmed
- Print-On-Demand (POD) items are shipped by our on-demand manufacturer. They typically have a manufacturing time of 3-7 days. Shipping can take anywhere from 3 to 20 days, depending on location.
- We aim to ship items that we ship ourselves within 1-2 working days from the moment of purchase. Delivery times within New Zealand is typically a day or two. International shipping varies based on distance/destination.
Refunds and Returns
Returns of Print-On-Demand Items
We don’t normally accept returns of POD products, because they’re made on-demand just for you. We may make exceptions on a case-by-case basis.
Of course we’ll replace/refund damaged or defective products, but please check the size and colour first, before ordering. Click here if you want to request a return/refund, or need any other help.
Returns of Other Items
We are happy to exchange or refund any unopened and unused, items returned to us in their original condition and packaging, within 30 days of purchase or shipment (i.e., the day the items leave the warehouse). Faulty/broken items can also be returned within the conditions of the warranty.
IMPORTANT: You must request a return before sending the items back.
Click here to request a return.
Need Help?
Click here to contact us if you have any questions or need help. We’ll get back to you as fast as we can.